![]() Solution: – Take the cartridge out of your printer and make sure all strips, tabs or plastic covers are removed before installing the cartridge again.ĭirty / damaged contacts stop chip data from being read: Problem: – You forgot to remove protective covers or plastic strips that are attached to a new cartridge when you first take it out of its packaging. Click here for the solution below on how to fix this ![]() However, sometimes the printer just doesn’t do that correctly and believes that the old one, or no cartridge, is currently inserted instead. ![]() Your printer should automatically recognise when you install a new cartridge and reset its internal memory, ensuring that it’s displaying full ink and toner levels. Here are the most common reasons why your printer isn’t recognising a cartridge: A message on your printer warning ‘ no cartridge installed‘, ‘ cartridge not recognised‘, or words to that effect.An HP Printer displaying ‘ cartridge error‘, ‘ HP cartridges locked‘, ‘ cartridge protection enabled‘ or ‘ HP ink cartridge not compatible‘.A low or empty level of ink and toner is displayed on your computer.Your printer says ‘ printer cartridge not detected,‘ or your printer cannot detect ink.Your printer says ‘ toner is not compatible.‘. ![]() There may be occasions when, after installing a new ink or toner cartridge in your printer, you might see a message on your printer like: Computer error message when printer cartridge not recognised. ![]()
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